For sellers on platforms like Lazada and Shopee, logistics ratings are one of the most critical factors for success. These platforms evaluate various aspects, including delivery speed, packaging accuracy, and returns handling efficiency. These ratings directly impact your store’s ranking and sales performance. If logistics issues arise, sellers may face penalties, which could significantly hinder their business growth.
Are you worried about being penalized by the platform due to logistics issues? Fulfilldy can be your perfect partner to avoid penalties and enhance logistics efficiency!
Fulfilldy is a professional third-party logistics provider dedicated to helping Lazada and Shopee sellers overcome logistical challenges, ensuring packages are delivered quickly and safely, thus preventing platform penalties. Here are seven key services Fulfilldy offers to help you tackle these challenges:
1. Leverage Fulfilldy’s Network of Professional Logistics Partners
Lazada and Shopee often evaluate sellers based on the performance of their logistics providers. Fulfilldy partners with top-tier logistics companies, including Black Arrow and Ninja Van, offering services such as pick-up, cash on delivery (COD), and free shipping options. This collaboration significantly reduces logistics costs while enhancing customer trust in your store.
85% of sellers who have used Fulfilldy’s professional logistics services have seen a marked improvement in customer satisfaction and avoided platform penalties related to logistics! If your address is within the service areas of these logistics providers, be sure to take advantage of this opportunity to boost your sales performance.
2. Precise Packaging and Weight Measurement Services
A common reason for logistics penalties is incorrect package weight or dimensions, leading to unnecessary shipping charges and delays. Fulfilldy’s professional team ensures that every product is packaged and weighed according to the correct standards, minimizing errors and preventing penalties from the platform or overcharging by the courier.
Example: A seller on Shopee who specializes in home goods reduced shipping disputes by 50% through Fulfilldy’s professional packaging and precise measurement services. This not only helped them save on unnecessary shipping costs but also successfully improved their logistics ratings, ensuring smoother operations and better customer satisfaction.
3. Intelligent Shipping Cost Configuration
Through Fulfilldy’s intelligent logistics system, you can easily manage shipping costs for different products and choose the most suitable logistics services. For items that require volumetric shipping cost calculations, Fulfilldy’s automated system precisely calculates the shipping fees based on volume and weight, ensuring optimal transportation costs and reducing unnecessary expenses, thus boosting your profit margins.
Intelligent shipping cost management helps you avoid overpayment and prevent customer complaints or platform penalties caused by incorrect shipping fee settings. With Fulfilldy, you can streamline your shipping operations and focus on growing your business with confidence.
4. Real-Time Order Status Tracking
During the shipping process, it’s crucial for sellers to always stay informed about the order status so they can respond to customer inquiries and minimize negative reviews caused by delivery delays. Fulfilldy provides Lazada and Shopee sellers with real-time order tracking tools, allowing you to stay updated on the delivery progress of your packages and proactively address potential issues.
Success Story: A seller of electronics on Lazada utilized Fulfilldy’s order tracking feature to promptly inform customers of the estimated delivery time, reducing customer complaints by 40% and boosting their logistics rating. This not only enhanced customer satisfaction but also helped improve their store’s performance on the platform.
5. Returns and Reverse Logistics Services
Improperly handling returns can lead to platform penalties. Fulfilldy provides a comprehensive reverse logistics service, including return management, product inspection, and restocking, ensuring that returns are processed efficiently. This helps avoid penalties from the platform due to errors or delays in the return process.
Industries with high return rates, such as apparel, can effectively reduce return disputes by utilizing Fulfilldy’s reverse logistics services, ensuring accurate inventory and smooth operations. With Fulfilldy, you can confidently manage returns, improve customer satisfaction, and protect your store’s performance on e-commerce platforms like Lazada and Shopee.
6. Offering Free Shipping Strategy
On highly competitive e-commerce platforms, free shipping is an effective strategy to boost sales. Fulfilldy allows you to flexibly set shipping strategies based on your needs, especially during promotional periods. Offering free shipping significantly enhances the attractiveness of your products, leading to an increase in sales.
Data shows that sellers who provide free shipping see an average sales increase of 20%. When your competitors offer free shipping, you can also leverage Fulfilldy’s support to stay competitive in the market, ensuring that your store remains appealing to customers and drives more sales.
7. Proactive Communication with Customers
A positive customer service experience is key to avoiding negative reviews. During the logistics process, Fulfilldy offers automated notification features to update customers on their order status, such as “Shipped” or “Out for Delivery.” This not only reduces the number of customer inquiries but also enhances their shopping experience, ultimately leading to fewer negative reviews and logistics penalties.
Proactive communication significantly boosts customer satisfaction, reduces the pressure on customer service, and ensures strong logistics performance.
Platforms like Lazada and Shopee have strict performance rating criteria, and a small mistake can lead to penalties that affect your business growth. By choosing Fulfilldy as your logistics partner, you can effectively avoid logistics penalties, improve operational efficiency, and focus on sales and growth.
Stop worrying about logistics issues. Partner with Fulfilldy today to effortlessly solve your logistics challenges and enhance your platform performance!
