BACKGROUND
Fulfilldy, a LogTech fulfilment service provider, offers contract-free, scale-independent inventory and logistics solutions. Through its proprietary Order Management System (OMS), it seamlessly integrates with multiple marketplaces and eShops for order processing, as well as courier services for automated shipping label generation. Real-time insights into operational costs empower clients to streamline cost management effectively. With fulfilment hubs strategically located in Hong Kong, Singapore and Vietnam, Fulfilldy efficiently serves clients across multiple countries.
CHALLENGES
While Fulfilldy supports its services with a robust OMS – offering seamless e-shop integrations, last-mile optimizations, full transparency and real-time end-to-end traceability – it encountered significant challenges when serving a fast-growing e-tailer client:
- Lack of Inventory Visibility: Real-time tracking of inventory across multiple sales channels proved difficult, risking overselling and stockouts.
- Inefficient Inventory Management: Managing stock receiving, storage, and picking was challenging, particularly with the diverse range of health and beauty products.
- Operational Inefficiencies: Slow order processing, frequent picking errors, shipping delays, and time-consuming communication with the e-tailer hampered performance.
- Limited Scalability: Handling the rising volume of online orders from the client’s varied sales channels strained existing systems.
These issues resulted in higher operational costs, potential stockouts, and a negative impact on customer satisfaction.
SOLUTION
Fulfilldy found its final piece of the puzzle in logi-Cloud’s SaaS Warehouse Management System (WMS). Compliant with GS1 standards, the WMS supports the use of GS1 barcodes for streamlined inventory management. Through seamless integration with Fulfilldy’s OMS, the real-time WMS was deployed across its fulfillment hubs in Hong Kong, Singapore, and Vietnam. This enabled automatic collection and aggregation of real-time data from physical handling processes—spanning receiving, storage, picking, packing, and shipping—across multiple regions.
RESULT
With this WMS-OMS integration, Fulfilldy now empowers its e-commerce seller clients with:
- Unified Inventory and Order Insights: Aggregated views of inventory levels and order handling status across all fulfilment hubs.
- Real-Time Visibility: Full traceability of inventory movements in real-time.
- Detailed Cost Breakdown: Comprehensive insights into costs and activities throughout the fulfilment process, from ASN (Advance Shipping Notice) receiving and storage to pick-and-pack, shipping, and document usage.
This enhancement delivers accurate inventory tracking, error-free order fulfilment, and timely, transparent information for clients.
Fulfilldy can now significantly lower the daily costs of exception handling—such as damaged inventory or stock shortages—thanks to login-Cloud’s WMS. These exceptions are automatically detected and converted into various notification formats for clients, enhancing responsiveness.
CONCLUSION
By integrating logi-Cloud’s WMS, Fulfilldy revolutionized its fulfilment operations, overcoming key challenges and delivering substantial gains in efficiency, accuracy, and scalability for a fast-growing health and beauty e-tailer. This case study underscores the critical role of a robust WMS in optimizing e-commerce fulfilment, particularly for businesses managing diverse SKU portfolios. The measurable outcomes—including faster processing, reduced errors, and cost savings—demonstrate how logi-Cloud’s solution drives operational excellence and fuels sustained growth in a competitive global market.
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